I would never set suspension to the max unless your body weight requires that. A stiff suspension does not increase handling or performance either. It will throw a rider from a bike. Check David Moss.Yes, crank the preload up to the max or a few away from max and the bike will be much more stable and handle better with a passenger. You do need to do this for the bike to work properly.
What are your weights? It'll be easier to tell you how far to adjust knowing that. I'm 240lbs or so, the wife is around 140 so we went to max when we carry luggage, one notch down when we don't.
Stock your bike doesn't have preload capability but for an hours time and $65 you can add it. Search on my bike build thread for what I originally did before I went full Ohlins.