CBR650R New CBR650R Failed Head Gasket.

[Brammers]

Is there any "must be fit for purpose" sales laws like we have in the UK?

It can't be legal (or at least a target for a suit) to have a brand new warranty covered bit of equipment that doesn't work.

J

 

[miweber929]

Just providing a following up for the forum. It has been almost 4 months and no resolution in sight. I tried ordering the bolts from the USA, UK and Thailand. No luck. Dealer now tells me that Honda Corporate is advising the parts are back ordered till 2022.

I bought a brand new bike to only have it fail 2 weeks into ownership. I have tried complaining to the dealer with no luck. I have tried both customer service and customer relations at Honda Canada and got nothing but, we are sorry and we are dealing with ongoing global constraints. In Canada we only have a one year manufactures warranty. Riding season starts late April and by the time the repairs are done and I get the bike back I will have about a month of warranty left. I have asked to get extra year of warranty and compensation to which they flat out chuckled and said no. This is the last Honda I will ever purchase. I purchased back to back brand new bikes from them and we have purchased 4 cars from them in the past. Lost customer for life.

I’m re-thinking this whole thing a bit and unless there is a part of the story we don’t know or hasn’t been told, I’d start a discussion with Canada’s equivalent of the State Attorney Generals office, Better Business Bureau and consult with an attorney on your rights. you can’t buy an item, have a factory defect during the manufacturers warranty period and its simply not getting fixed without any resolution in sight. There is something not happening here and it’s unacceptable to expect you to simply sit waiting for bolts on an unrideable motorcycle for what’s going to be 6+ months.

You’ve either paid for, or are making payments on, something you can’t use.

I’m not sure what your recourse is in Canada, but I’d not accept what they are doing. Time to move onto the next level.

 

[eternalplayer]

What are the exact part numbers?

This is the part number. 9x95 - 90007-MGZ-J00. Many websites said they had them in stock till I ordered or called to fulfill the request. 9x95 - 90007-MGZ-J00

 

[Brammers]

https://www.fowlersparts.co.uk/parts/view/90007-MGZ-J00 says 14 in stock.

Fowlers are usually very accurate on stock levels.

J

 

[eternalplayer]

Are the bolts damaged? The service manual for my bike says to clean the cylinder head 9mm washer-bolts in a solvent and dry them. Then apply molybdenum oil to the threads.

Honda says they must replace the bolts when the engine head is removed. The dealer told me that they are a one use part that must be replaced. Manufacturer service calls for all bolts be replaced with the head gasket when completing the warranty work.

E @eternalplayer do they have Lemon Laws in Canada? Here in the US they would have to buy it back.

Sadly, there are no lemon laws in Canada

 

[JH09]

no lemon law, but there are options. i assume (hope) this would cover your bike, not just cars...

https://ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02998.html

 

[Maddog2021CBR]

Hi EternalPlayer.
Brother. (?) My thread 2021 CBR650R dead on test ride. Bought a new 2021 and it had ZERO coolant in the radiator.
Cooked it n less than 18kms. I bought a new bike. Not a overheated one. Dealer&Honda CA. won't listen.
Now I have it..
FOR SALE
30Kms on the OdO
13,750.00 CAD*
SouthgWestOntario.
NoRiders. AS IS & WHERE IS

BeWell;M

 

[Maddog2021CBR]

no lemon law, but there are options. i assume (hope) this would cover your bike, not just cars...

https://ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02998.html

• • Hi JH09.
  
  
• That bureau has no teeth. They don't consider the following to be a defect.
• " engine or other powertrain performance problems"

Good Try.
BeWell; M

 

[Motojack]

Hi EternalPlayer.
Brother. (?) My thread 2021 CBR650R dead on test ride. Bought a new 2021 and it had ZERO coolant in the radiator.
Cooked it n less than 18kms. I bought a new bike. Not a overheated one. Dealer&Honda CA. won't listen.
Now I have it..
FOR SALE
30Kms on the OdO
13,750.00 CAD*
SouthgWestOntario.
NoRiders. AS IS & WHERE IS

BeWell;M

Your selling a dead bike for near retail?

 

[eternalplayer]

Well, it’s been almost a year. Bike is still not fixed. Two weeks ago they called and said the cylinder head bolts finally came in. They installed the new head gasket and it leaked. Now they are ordering a entirely new cylinder head because they are now saying the cylinder head must have been faulty from factory. So yeah. Honda Canada f’ing sucks. And they still are offering me nothing.

 

[iStill]

Well, it’s been almost a year. Bike is still not fixed. Two weeks ago they called and said the cylinder head bolts finally came in. They installed the new head gasket and it leaked. Now they are ordering a entirely new cylinder head because they are now saying the cylinder head must have been faulty from factory. So yeah. Honda Canada f’ing sucks. And they still are offering me nothing.

In Canada, when something is repaired, doesn’t have a warranty reset?
Since they are making an engine repair it would have 1+ year warranty(minimum legal) on the engine atleast.