Honda announces extensive European warranty program

[MacRoadster]

• New warranty ensures complete peace of mind for customers in 15 countries across Europe and champions Honda’s engineering quality
• Extension renews every year after the initial two-year phase up to a maximum of six years
• Warranty is tied to the motorcycle or scooter, not the owner, enabling buyers of used products to benefit from the comprehensive warranty coverage

Honda Motor Europe is pleased to announce the introduction of a new service-activated warranty (SAWA) programme effective from the start of April 2025. The new scheme will be effective in 14 EU countries and the UK, and covers all road-going Honda motorcycles* for a maximum period of up to six years from the date of initial registration.

To take advantage of the new, comprehensive warranty, customers are simply required to follow the scheduled service and maintenance plan, using Authorised Honda Dealers and service parts. In doing so, the original two-year warranty is automatically extended by a further twelve month period, up to a maximum of six years. Tied to the product, rather than owner, the warranty is transferable at the time of any onward sale, ensuring that approved used Honda motorcycles and scooters are available with the same long-term peace of mind** across all the 15 countries.

The warranty is valid at over 800 dealers throughout the 15 countries and is testament to Honda’s confidence in the renowned quality, reliability and durability of its entire product range, from the EM1 e: electric moped to the GL1800 Gold Wing premium luxury tourer.

 

[Redrocket]

Thanks for that - very interesting! So Honda clearly doesn't want servicing to be done by other than Honda dealers. I note also that new Suzukis come with a seven year warranty, probably with similar conditions. Hmmm.

 

[MacRoadster]

Thanks for that - very interesting! So Honda clearly doesn't want servicing to be done by other than Honda dealers. I note also that new Suzukis come with a seven year warranty, probably with similar conditions. Hmmm.

Yes, Suzuki has similar conditions. It extends year after year when you do the annual service at the dealer.

I think it's to keep up with the Chinese bikes (like CFMoto) that now also have higher warranties. Combined with good prices on some models, why go for a Chinese when you can have an Honda

 

[miweber929]

I believe KTM is now four years if dealer serviced.

Think we’ll start to see more of this all around.

 

[John Jive]

So, I've missed out having taken delivery in March 2025
That sucks

 

[John Jive]

Honda announce six-year warranty program

 

[John Jive]

I emailed Honda saying I'd bought 3 new bikes in recent years and could they do anything as I only took delivery of my latest 3 wks ago.

Guess what their answer was?

 

[MacRoadster]

I emailed Honda saying I'd bought 3 new bikes in recent years and could they do anything as I only took delivery of my latest 3 wks ago.

Guess what their answer was?

Buy another one? 😂

 

[Redrocket]

Computer says no?

 

[John Jive]

Honda say no!
Honda build great bikes but don't care about customers.
My dealer said they were told about the change in warranty on the 31st March.

 

[miweber929]

Honda build great bikes but don't care about customers.

I disagree.

It sucks but look at it from their perspective: they made the change April whatever. Let’s say they decide to do it retroactively, where should the cut off be: 2 weeks, 2 days, 2 months, 2 years? No matter what they’d choose someone is pissed and feels they got the shaft. Now let’s say the do it for you being good customer: you post here saying they helped you, @Cláudio Nogueira now goes back and says why not him, someone else reads it, then its posted elsewhere and you’ve more pissed off people. Now let’s look at it from a litigation standpoint: a bike blows up outside the warranty, but you were granted coverage after their cutoff, suddenly they are on the hook for a bunch more bikes if a lawyer reads it.

Stand firm, pick a date and it is what it is was the only way to do it.

As far as Honda not caring about customers, over the years I’ve never had a company be easier to deal with. I don’t always like their decisions but they stand by them and if it needs helping they most likely will. Taking the 790/890 KTM cam issues as an example, Honda 100% would have covered and fixed every single one right away and not strung along, denied and told customers to go away until it was too late. KTMs biggest gaff in recent time, and there were many, was to deny the 790/890 issues, they lost everything they worked so hard to gain back, customer confidence and decent reliability, and almost lost the whole company. They’d be a market leader and nit in bankruptcy protection if that wasn’t fumbled.

Honda dropped the ball on the 650 water/oil pump leaks in the earlier 650R version of bikes but that wasn’t widespread and catastrophic and honestly I don’t think they knew the actual fix was until much later. Some were fixed by new seal, some were a new pump once and were good, others still had an issue even after a couple pumps. We’ve not read about it much the past few years so they fixed something.

 

[Redrocket]

I agree with that; there will always be someone aggrieved if they fall just outside a threshold. Compared to many (Piaggio is one I would never again buy) Honda warranty is ok. I dislike KTM's practice of turning all the bells and whistles on, then making the buyer pay extra to keep them after a month or whatever. Also they massively discount year n models as soon as year n+1 models are on the horizon. I'm not surprised they are facing bankruptcy, especially with the reputational damage cased by the 790 cam lubrication issue.

 

[MacRoadster]

My dealer said they were told about the change in warranty on the 31st March.

Let's imagine this situation...
Someone goes to a dealer and says "I want to buy this bike". The dealer has two options:
1) Tell him "Don't buy it now because next month you'll get extended warranty";
2) Sell the bike and win the day.

Do you think any dealer would go for the 1st option, knowing that person could change it's mind, or go buy it from another dealer?

I'm not saying they already knew when you bought your bike. They might be telling the truth. I don't know. The point is... would they have told you if they already knew about the warranty?

I understand your frustration, but like @miweber929 said, Honda only had one option...

Stand firm, pick a date and it is what it is was the only way to do it.

otherwise more people would be unhappy with the situation.

 

[John Jive]

Then there's my purchase experience. Ordered a new bike in May last year for June delivery. This was delayed time and time again. Honda then offered a £500 accessory voucher by way of an apology.
Then I was told you can have your bike in September and get the accessory voucher only if you take delivery in September. Honda changed the offer conditions.

I really like my Honda dealer but the impression I get is they don't communicate effectively with the dealer network.

 

[MacRoadster]

Not a good experience at all, J @John Jive 🫤
You might be right and there's a lack of communication between them.

I've had unpleasant experiences with many dealers in the past, and also with another Japanese brand... 😒
Now I'm happy with my current Honda dealer (for some years already), but it's clear that many brands and dealers don't work very well and sometimes it's not clear for us which to blame.

 

[miweber929]

Then there's my purchase experience. Ordered a new bike in May last year for June delivery. This was delayed time and time again. Honda then offered a £500 accessory voucher by way of an apology.
Then I was told you can have your bike in September and get the accessory voucher only if you take delivery in September. Honda changed the offer conditions.

I really like my Honda dealer but the impression I get is they don't communicate effectively with the dealer network.

So looking at that, which admittedly would not make me very happy, realize there is Honda the company, Honda “UK“ the importer and your dealer the deliverer all with hands in that deal and be sure you are angry with the right people. New bikes get delayed in releasing a lot, so the delay is not surprising, especially with the new tech factor the E-Clutch brings. As far as the offer only being good for September delivery, 98% chance that wasn’t Honda the company but the importer/dealer making sure that ordered bike got sold offering it as a solid to the dealer. If you decided to wait for delivery until this spring what would stop you from just not taking it if something new came out or you just changed your mind? They needed a guarantee that bike got sold and it was.

You have the right to be upset, but realize they are not in the business to make you happy as much as they are to sell a bike to make them money. Things can be how you look at them sometimes: in the end you got your new bike and your $500 voucher over a 3 month delay, so you won the battle.

Next time you have the chance, vote with your money: don’t buy a Honda anymore. I stopped buying when they stopped developing their models (the ‘25 600RR sold in the US is still the warmed over ‘07 600RR, we don’t get the revised one) and stopped making fun bikes with a personality and edge. They’ve started back up again with the CB1000F and if that continues I might be back.

 

[John Jive]

So looking at that, which admittedly would not make me very happy, realize there is Honda the company, Honda “UK“ the importer and your dealer the deliverer all with hands in that deal and be sure you are angry with the right people. New bikes get delayed in releasing a lot, so the delay is not surprising, especially with the new tech factor the E-Clutch brings. As far as the offer only being good for September delivery, 98% chance that wasn’t Honda the company but the importer/dealer making sure that ordered bike got sold offering it as a solid to the dealer. If you decided to wait for delivery until this spring what would stop you from just not taking it if something new came out or you just changed your mind? They needed a guarantee that bike got sold and it was.

You have the right to be upset, but realize they are not in the business to make you happy as much as they are to sell a bike to make them money. Things can be how you look at them sometimes: in the end you got your new bike and your $500 voucher over a 3 month delay, so you won the battle.

Next time you have the chance, vote with your money: don’t buy a Honda anymore. I stopped buying when they stopped developing their models (the ‘25 600RR sold in the US is still the warmed over ‘07 600RR, we don’t get the revised one) and stopped making fun bikes with a personality and edge. They’ve started back up again with the CB1000F and if that continues I might be back.

I chose not to take delivery of a new bike at the end of September, with Autumn around the corner. Bye bye voucher.

However, my dealer agreed to deliver it last month on a new plate with no loss in px or change to the original deal.

 

[John Jive]

Didn't get the voucher because I didn't want a new bike at the end of September, when the weather is on the turn.

 

[enshiu]

I dont like the dealer. Only went once and thats enough for now. Took ages to get approval for a screen repair of 4K.
All the rest of the visits were for parts

Now they want to do my second recall on my africa twin and I refuse for a traction control issue.

Hate to say Hondas quality dropped significantly vs my Yamahas from the same era

Also the Yamaha dealer is more friendly and helpful with solutions even outside the warranty period